I went to Gold Arts to have an engagement ring made, and I could not be more pleased with this business. Andrew is probably one of the most genuine, sincere and trustworthy people I have ever done business with. Besides being an incredibly friendly and helpful guy, his customer service was absolutely out of this world. During the week that the ring was being made, he texted me often to keep me up to date on how things were going. On the night I was supposed to pick up the ring, I wasn’t sure if I would be able to make it to the store before it closed, so he offered to drive it to my house so I would have it in time. After the proposal, he followed up with me to see how everything went, and I could tell he was genuinely interested in my story and excited for me. The whole process seemed more like a dealing with an old friend, rather than a business transaction.
Not only was the customer service incredible, the ring itself was absolutely amazing. I brought in a picture of a ring I wanted, which Andrew was able to recreate in every detail. It was apparent that his main concern was to produce a high-quality ring, with every detail exactly as I wanted it, for the fairest price possible. In fact, when I paid him for the finished product (and the set amount we agreed upon), he gave some of the money back to me because it didn’t end up costing him as much as he had initially quoted me. He then paid for a third-party appraiser to value the ring to show me the quality of the product I had received.
Based on my experience with them, I plan to return to Gold Arts for all my future jewelry needs, and I highly recommend them to anyone who is looking into buying engagement/wedding rings or any other pieces of jewelry.
